NADA Webinar

First Pencil Matters: Payment Transparency in a New Era of FTC Scrutiny

Promotional graphic for a NADA live webinar titled 'First Pencil Matters: Payment Transparency in a New Era of FTC Scrutiny' on a blue-purple gradient background with a smiling person and logos.

May 13, 2026 at 1:00PM ET / 10:00 AM PT

Recent FTC warnings to dozens of dealerships made one thing clear: pricing transparency is no longer optional. As regulators sharpen their focus on how payments are presented and how deals are structured, dealers are being pushed to rethink how quickly (and how clearly) they get to a final pencil. But this isn’t just about FTC compliance. Today’s customers expect fast, accurate, and transparent lease and finance offers from the very first interaction. The dealerships that deliver that — without confusion, inconsistency, or backtracking — are the ones winning trust and closing deals faster.
In this session, you’ll see how to:
  • Reduce confusion, rewrites, and last-minute surprises that erode trust
  • Balance speed and accuracy when structuring deals early in the process
  • Create a more transparent buying experience that today’s customers expect
  • Deliver clear, consistent loan and lease payments that set the tone for the entire deal
  • Understand where FTC scrutiny is increasing around pricing and payment presentation
 
Bottom line: In a world where both regulators and customers are paying closer attention, how you present the first pencil can define the entire deal.

PRESENTER

Picture of  Kent Hensley

Kent Hensley

SVP, Operations

Kent Hensley is the SVP of Operations at Informativ, bringing more than 15 years of experience driving strategy and cultivating teams that consistently deliver results.
 
At Informativ, Kent’s multi-faceted automotive industry background supports dealers and their successful usage of SmartPencil to deliver faster, credit-qualified final pencils that improve and uncover profit and improve the efficiency of the sales process. 
 
Prior to Informativ, Kent held leadership roles at Carmatic, AutoTrader, Cox Automotive and TrueCar. 
 
Fun Fact: Kent is an avid outdoorsman, golfer, and pilot, but finds his greatest purpose in serving families affected by Autism through Kham’s Klub, a nonprofit founded by him and his wife, in honor of their son.