Case Study
Kunes Auto Group
Kunes Auto Group Stops Fraud at the Source with Informativ
Dealership Type: Family-Owned Franchise Dealer Group
Brands Sold: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, Mercedes-Benz, Mitsubishi, Nissan, Ram, Toyota, Volvo
Locations: Wisconsin — Delavan, Elkhorn, Platteville, Greenfield, Oak Creek, Stoughton, Madison, Milwaukee, Beloit, Lake Geneva
Illinois — Macomb, Morrison, Mt. Carroll, Belvidere, Sterling, Sycamore, Woodstock, Antioch, East Moline, Quincy, Lake Bluff, Galesburg
Iowa — Davenport
Minnesota — Apple Valley, Hastings
The Results
- Fraudsters caught in real time on the showroom floor and police called on-site
- Internal, customer, and synthetic fraud all addressed through one platform
- Store-level teams across Wisconsin, Illinois, and Iowa empowered as the first line of defense
- Rapid escalation workflow in place to get the right people involved before deals progress
When Fraud Comes from Every Direction, Speed Is Everything
Fraud comes in many forms and for Kunes Auto Group — a family-owned multi-franchise dealer group operating 38 franchised dealerships across Wisconsin, Illinois, Iowa, and Minnesota — it’s something they’ve seen from every angle.
“Whether it’s internal fraud, customer fraud… synthetic fraud — we’ve been hit from every direction,” says Scott Kunes.
That’s why catching it early is critical. “The first line of defense is always at the stores,” he explains.
Informativ empowers store-level teams to act immediately. “It helps us get the right people involved to catch it early so our team can get in there right away,” Kunes says.
In some cases, that means stopping fraud in real time. “We’ve caught people right at the store and called the police right then.”