“We made sure with Informativ that the customer data was protected.”
For Scott Kunes, COO of Kunes Auto Group, there’s no room for compromise when it comes to customer data security. With increasingly strict compliance requirements and rising concerns around identity theft, he knew they needed a partner that prioritized protection as much as performance.
“A number one thing that’s important is protecting that customer data,” Scott explains. “And we have to protect that customer data.”
With dealerships of all sizes across multiple locations, the challenge was consistency. Scott saw firsthand how credit data was often left exposed—especially for leads that never made it to the deal stage.
“I would go into these stores and ask, ‘Where’s your dead deal file?’” he recalls. “What about all the rest of the credit that we had pulled—and everybody that never got to that deal process?”
Informativ gave him the answer he was looking for.
“We made sure that with Informativ, the customer data was protected and held in a secure spot that we knew and could audit,” Scott says.
Beyond peace of mind, Informativ’s compliance-first approach ensures Kunes Auto stays ahead of evolving privacy laws and audits—without slowing down operations.
“The full suite of solutions that Informativ provides is great. We were disjointed before and now that it’s all under one umbrella it’s easier for the stores to manage, easier for us from an audit perspective to dial in what’s happening. We’re also saving money!”
– Ben Stillwagon, Director of IT, Cavender Auto Family
