Case Study
Kunes Auto Group

Kunes Auto Group Controls Compliance and Costs Across Every Rooftop

Dealership Type: Family-Owned Franchise Dealer Group

Brands Sold: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, Mercedes-Benz, Mitsubishi, Nissan, Ram, Toyota, Volvo

Locations: Wisconsin — Delavan, Elkhorn, Platteville, Greenfield, Oak Creek, Stoughton, Madison, Milwaukee, Beloit, Lake Geneva

Illinois — Macomb, Morrison, Mt. Carroll, Belvidere, Sterling, Sycamore, Woodstock, Antioch, East Moline, Quincy, Lake Bluff, Galesburg

Iowa — Davenport

Minnesota — Apple Valley, Hastings

The Results

  • Compliance standardized from salesperson to sales manager to F&I across all franchise locations in Wisconsin, Illinois, and Iowa
  • Eliminated redundant hard pulls; stores were previously running 2–3 pulls per customer
  • Bureau costs reduced through smarter, more efficient credit workflows
  • Consistent, trackable customer experience enforced across every rooftop

The Challenge of Managing Compliance at Scale

At Kunes Auto Group — a family-owned multi-franchise dealer group operating 38 franchised dealerships and employing nearly 2,000 team members across Wisconsin, Illinois, Iowa, and Minnesota — managing a large and growing operation requires consistency at every level. With dozens of stores, nearly 2,000 employees across multiple rooftops, having a standardized, compliant process is critical.

“Informativ helps us ensure that we have compliance at every level from salesperson to sales manager to F&I,” says Scott Kunes.

The platform creates visibility and accountability across the entire dealership. “The tech really tracks everything… so we know that the customer experience is consistent and compliant.”

It also helps leadership stay proactive. “When you’re managing this many rooftops, it’s essential to catch issues early and make the necessary changes,” Kunes explains.

Beyond process control, Informativ delivers measurable savings. “We had stores that would do two or three hard pulls on every single customer… super inefficient and costly,” he says.

Now, with smarter tools in place, the group controls unnecessary bureau expenses while improving efficiency across all stores.