“When you make compliance a way of life, you solve 99% of the problem.”
For Stephen Cavender, President of Cavender Auto Family, success in automotive retail doesn’t just come from strong sales—it comes from doing things the right way, every time. And for his dealership group, Informativ helps make that possible.
“I kept going to my sales management team. I kept preaching how important it was,” Stephen says. “I felt like we all understood what was at risk—but really and truly, when it gets right down to it, what’s at risk is you as a dealer: your reputation, your assets, your money.”
Despite strong intentions, he realized that verbal reminders weren’t enough to ensure consistent compliance across rooftops. The turning point came when he stopped asking and started leading toward the right digital technology for his auto dealership.
“No matter how my sales meeting had gone that week, I’d still find things that were in total violation,” Stephen explains. “That’s when I knew I had to take matters into my own hands and make basically a command decision.”
By implementing Informativ, Cavender Auto Family removed guesswork and individual discretion from critical safeguards—and made compliance a non-negotiable part of their culture.
“Once we take that decision out of the hands of our management staff and make it a way of life, you’ve got 99% of your problem taken care of,” Stephen says. “They’ll give you reasons to do it the old way—but this is about protecting your business.”
For Cavender, Informativ isn’t just software—it’s structure, leadership, and a core part of how they protect what matters most.
“The full suite of solutions that Informativ provides is great. We were disjointed before and now that it’s all under one umbrella it’s easier for the stores to manage, easier for us from an audit perspective to dial in what’s happening. We’re also saving money!”
– Ben Stillwagon, Director of IT, Cavender Auto Family
