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Case Study
Cavender Auto Family
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Cavender Auto Family Goes Paperless and Gains Full Control with Informativ

Dealership Type: Family-Owned Franchise Dealer Group

Brands Sold: Buick, Cadillac, Chevrolet, Ford, GMC, Jaguar, Land Rover, Mercedes-Benz, Nissan

Locations: Texas — San Antonio, Rockwall, San Marcos

Oklahoma — Specific cities not confirmed — Oklahoma presence retained per Informativ case study copy

The Results

  • Paper credit applications eliminated from Texas and Oklahoma showroom floors, a direct compliance risk removed
  • All deal documents consolidated into one digital dashboard across every Cavender location
  • Desk managers gained real-time visibility into showroom activity and deal progress
  • Digital process fully adopted and embedded into daily workflow across the franchise group

Paper Feels Familiar…Until You See What It's Costing You

Transitioning away from paper can be a challenge, but for Cavender Auto Family — a multi-franchise dealer group with 11 franchised dealerships across Texas and Oklahoma — it has been worth it.

“We were very slow to adopt a digital process…we’d done paper for years,” says Ben Stillwagon.

The shift started on the showroom floor, where the compliance risk was most visible. “Not having paper… credit apps sitting on tables, which is obviously a compliance issue,” he explains.

With Informativ, everything is streamlined into one platform. “You scan everything… it’s all under one dashboard,” Stillwagon says.

Managers gain real-time visibility into every deal. “The desk manager can see who’s in the showroom and where we’re at in the process,” he adds.

Now fully adopted, the process is second nature. “They love it now… it’s part of our process, and we’ve embraced it.”

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