Dealership Type: Franchise Auto Dealer Group
Brands Sold: Buick, Cadillac, Chevrolet, CDJR, Ford, Genesis, GMC, Hyundai, Kia, Lincoln, Mazda, Nissan, Volkswagen
Locations: Wisconsin — Waukesha, Racine, Janesville, Kenosha, Thiensville, Menomonee Falls, West Bend, West Allis, Oconomowoc, Franklin, Greenfield
Boucher Auto Group is a franchise dealer group operating across southeast Wisconsin. Boucher was increasingly challenged by the rise in sophisticated fraud attempts. One case involved a fraudster presenting a fake ID while attempting to impersonate a local resident to buy a vehicle.
Boucher Auto Group, a trusted dealership group in Wisconsin, was increasingly challenged by the rise in sophisticated fraud attempts. One case involved a fraudster presenting a fake ID while attempting to impersonate a local resident to buy a vehicle. Along with strong internal safeguards, Boucher wanted an additional level of security to validate suspicions that their F&I Managers may have already had. Additionally, Boucher wanted to ensure a premium, secure customer experience that would make buyers feel confident their personal information was being handled responsibly.
“We have a lot of safeguards and rules already at Boucher that are meant to prevent these types of things from happening. Before [Informativ], you have that uneasiness—am I being suspicious here? Is it warranted?”
Vinny Partipilo, Corporate Finance Director at BoucherGroup Inc.
Boucher implemented Informativ’s Total Solution platform to strengthen its compliance and fraud prevention efforts. During the incident in question, the F&I Manager at Boucher flagged inconsistencies in the buyer’s behavior and scanned their ID through Informativ’s solution. The system immediately identified the ID as fraudulent, validating the manager’s concerns.
“We had some suspicions and then when we were able to scan the ID using Informativ’s tech it gave us the confidence we needed to stop the deal.” said Partipilo.
With the platform’s secure, real-time fraud detection, the team escalated the issue, contacted the real individual whose identity had been stolen, and collaborated with local authorities. As a result, the fraudster was arrested — preventing a potential loss and protecting a lender partner, and a community member’s identity.
Beyond fraud detection, Informativ’s platform also helps Boucher digitize the collection of customer documents and stipulations, enhancing overall compliance and operational security.
“If you explain how you’re using [the Informativ platform] to the customer the proper way, they’ll have a positive reaction,” said Partipilo. “They’ll see that we’re a place of professionalism and we take things seriously regarding their identity and personal information.”
The fraudulent deal was stopped before completion, saving Boucher from financial loss and protecting their customer’s identity.
With the help of Informativ’s ID scanning technology and Boucher’s prompt action, local police were able to apprehend the criminal.
The local customer whose identity was stolen expressed gratitude, reinforcing Boucher’s position as a responsible and community-focused dealer.
Informativ’s platform provided a crucial layer of validation for dealership staff, reducing doubt and enabling more decisive action in suspicious situations.
Boucher highlighted that all aspects of Informativ’s process—from ID scanning to document handling—can be confidently explained to customers as secure and professional, elevating trust at every touchpoint.
“Hopefully we can protect other dealers, not just ourselves, from people committing fraud,” said Partipilo. “If it deters one person from taking that chance again, it is definitely worth it.”
For Kia Moritz of Alliance, Informativ has become more than a compliance tool — it’s a critical partner in delivering a modern, trustworthy, and efficient car-buying experience. From faster deals to safer customer interactions, the dealership now showcases how technology can elevate both operations and customer satisfaction.
If you’re a dealership looking to stop fraud, modernize your process, protect your customers, and close deals faster, Informativ is your all-in-one solution — just ask the team at Boucher Auto Group. Click here to learn more!
